About
Highly motivated Customer Support professional with a proven track record of enhancing user satisfaction and driving business growth through targeted outreach. Adept at leveraging digital literacy and IT tools to deliver empathetic, solutions-driven assistance across multiple channels. Skilled in lead generation, strategic engagement, and cross-functional collaboration to optimize product experience and achieve client objectives.
Work
Induuce Consultants Limited
|Outbound Specialist (Remote)
Lagos, Lagos State, Nigeria
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Summary
Led targeted outbound outreach campaigns across diverse channels, generating qualified leads and business opportunities for clients.
Highlights
Executed targeted outbound outreach campaigns across LinkedIn, email, and social platforms, generating qualified leads and business opportunities for clients.
Researched and identified high-potential prospects aligned with client target profiles, contributing to enhanced growth strategies.
Crafted and delivered personalized messaging and follow-ups, driving engagement and increasing response rates effectively.
Managed daily outreach activities, tracking key metrics such as messages sent, connections made, and responses received to optimize campaign performance.
Generated and qualified leads, ensuring timely handover of interested prospects to senior team members for efficient conversion.
Collaborated cross-functionally with internal teams to align outreach strategies with client goals and brand positioning.
Maintained consistent brand voice and messaging standards across all client communications, enhancing professional image.
Sidmach Technologies
|Customer Support Representative
Lagos, Lagos State, Nigeria
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Summary
Managed high-volume customer inquiries across multiple channels, delivering efficient and empathetic support to enhance user satisfaction.
Highlights
Managed 50+ daily inquiries via email, chat, and calls, achieving a 92% same-day resolution rate and ensuring prompt support.
Delivered clear, professional support, accurately documenting cases and efficiently escalating complex issues to resolution.
Strengthened customer satisfaction through proactive follow-ups, improving CSAT by 15% through diligent engagement.
Analyzed customer feedback to identify recurring problems, reducing issue escalations by 10% and improving service quality.
Supported client onboarding by effectively explaining services and guiding customers through initial setup for a smooth first-time experience.
Resolved complex customer complaints and issues efficiently, consistently maintaining a positive customer experience.
Accurately documented customer interactions, transactions, and feedback for comprehensive tracking and informed follow-up.
Documentary XXL
|Freelance Script Writer (Remote)
Lagos, Lagos State, Nigeria
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Summary
Developed engaging scripts for educational videos, leveraging strong research and writing skills to produce clear and concise content.
Highlights
Created engaging scripts for educational video content, effectively conveying complex information to diverse audiences.
Utilized strong research, writing, and editing skills to produce clear, concise, and impactful scripts for educational purposes.
Papromakeovers
|Administrative Assistant
Lagos, Lagos State, Nigeria
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Summary
Provided high-level administrative support, managing schedules and streamlining office operations to enhance efficiency and organization.
Highlights
Provided high-level administrative support, expertly managing schedules and coordinating meetings for senior management.
Streamlined office operations, ensuring efficient communication and organization across departments.
Maintained accurate records, documentation, and customer information, ensuring data integrity and accessibility.
Assisted in resolving customer concerns and implementing workflow efficiencies, contributing to improved operational effectiveness.
Education
University of Nigeria, Nsukka
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B.A, Second-class upper-division
History and International Studies
Regina Mundi Girls Secondary School
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Senior Secondary School Certificate
Senior Secondary School Certificate
Certificates
Virtual Assistance Training
Issued By
Female and Male in Tech, FAMIT
Virtual Assistance Training
Issued By
Africa Leadership Accelerator, ALX
NYSC Discharge Certificate
Issued By
NYSC
Jobberman Soft Skill Training Certification
Issued By
Jobberman
Languages
Igbo
English
French
Skills
Soft Skills
Strong communication skills (verbal and written), Highly organized, Efficient in task management, Time management, Prioritization abilities, Ability to work independently, Teamwork, Problem-solving, Critical thinking.
Technical Skills
Google Workspace, Microsoft Office Suite, Live chat & email support systems, MixPanel, HubSpot CRM, Notion, Customer Onboarding, Product Guidance, Complaint Resolution, Escalation Handling, Remote Work, Independent Task Management, Knowledge Base & FAQ Development.
Interests
Interests
Research, Technical writing, Customer Experience, User Support.